Terms and Conditions for Removal Services
These Terms and Conditions set out the basis on which Removal Company Nottinghill provides residential and commercial moving services in the UK. By making a booking, you confirm that you have read, understood and agreed to these terms. They are designed to create a clear agreement between the customer and the removal company, covering the booking process, payments, cancellations, liability, waste regulations, and governing law. If any part of these terms is found to be unenforceable, the remainder will continue in full force and effect.
In these terms, references to “we”, “us” and “our” mean the service provider, and references to “you” and “your” mean the customer, the person placing the booking, or the person authorised to act on behalf of the customer. Where the service is arranged for a business, charity, landlord, tenant, or managing agent, the person making the booking confirms that they have authority to agree to these terms. The agreement applies to all standard and bespoke removal services, including packing assistance, loading, unloading, transport, and related handling services.
These terms are intended to be read alongside any written quotation, job specification, inventory, or booking confirmation. If there is any conflict between these terms and a separate written agreement signed by both parties, the signed agreement will prevail to the extent of the inconsistency. Any reference to a “working day” means a day other than a Saturday, Sunday, or public holiday in England and Wales.
1. Booking Process
All bookings are subject to availability and acceptance by the company. A quotation may be provided verbally, by email, or through another written format, but it does not become a confirmed booking until accepted by us and any required deposit or pre-authorisation has been received. We may ask for information necessary to assess the move, including the pickup and delivery addresses, access conditions, floor levels, lift availability, parking restrictions, item list, and any special handling requirements. Accurate information is essential because the price and timing of a removal service are based on the details provided at the time of booking.
You are responsible for ensuring that all information supplied is complete and correct. If the size, weight, volume, fragility, or number of items differs from the information originally provided, we may revise the quotation, alter the vehicle allocation, amend the staffing levels, or change the scheduled time. We may also refuse to transport items that are unsafe, prohibited, unsuitable for carriage, or likely to cause damage to other property or our equipment. Booking confirmation may be issued in writing and may include the agreed date, estimated time, service scope, charges, and any special conditions.
The customer must ensure that there is suitable access at both collection and delivery points. This includes arranging access permissions, lift bookings where required, parking arrangements, loading bay use, and any permits or suspensions needed for the move. Where access is limited, we may charge waiting time, extra labour, or a return visit fee. If we are unable to complete the service because access is not available or because the property is not ready, this may be treated as a cancellation by you and charged accordingly.
2. Pricing and Payment
Prices are usually based on one of the following: a fixed quote, an hourly rate, a minimum charge, or a combination of these. The price may also reflect distance, crew size, vehicle type, stair carrying, parking restrictions, assembly or disassembly work, waiting time, and any specialist handling. Unless stated otherwise, all prices are exclusive of VAT, which will be added where applicable. The quotation is valid only for the period stated in it, or if no period is stated, for a reasonable time and subject to availability.
Payment terms will be stated in the booking confirmation or invoice. We may require a deposit to secure the date, and the balance may be due before the move begins, on completion, or within a stated number of days after invoicing. We accept payment by approved methods only. You must pay all sums when due and without set-off, deduction, or counterclaim, unless required by law. If payment is not received on time, we may suspend the service, withhold delivery, charge interest on overdue amounts, and recover reasonable costs of collection, including administrative and legal expenses where permitted by law.
Any additional charges arising during the move will be payable by you. These may include extra labour, additional journeys, long carries, congestion-related delays, tolls, parking charges, storage charges, disposal fees, or out-of-hours waiting time. If a job takes longer than anticipated because the information supplied was inaccurate or because items were not packed properly, we may charge for the extra time and resources used. All estimates are based on the assumption that the property is ready for loading at the agreed time.
3. Cancellations, Rescheduling, and Delays
You may cancel or reschedule a booking by giving notice in writing. The amount payable on cancellation depends on how much notice is given and whether we have already reserved vehicles, staff, or third-party services. If you cancel at short notice, a cancellation fee may apply to cover our losses and administrative costs. Where a deposit has been paid, it may be retained in full or in part to reflect the work already carried out and the loss of opportunity to allocate the booking to another customer.
If you request a change of date, time, or service scope, we will try to accommodate it, but changes are subject to availability and may alter the price. We are not responsible for delays caused by traffic, road closures, weather, local restrictions, industrial action, or events outside our reasonable control. If such circumstances make it impracticable to perform the service on the agreed day, we may offer an alternative date. This does not create any automatic entitlement to compensation beyond the rights required by law.
If you are not present at the agreed time or if the property is not accessible, ready, or safe to work in, we may wait for a reasonable period and then treat the booking as cancelled by you. In that event, the full booked charge or a reasonable proportion of it may still be payable, together with any costs already incurred. We recommend that all preparation is completed in advance, including packing, clearing access routes, and ensuring that keys or entry codes are available.
4. Our Liability
We will take reasonable care in providing our removal company services, but certain limitations apply. We are not liable for loss or damage caused by events outside our control, by the inherent nature of the item, by inadequate packing by you, or by your failure to disclose special handling requirements. Where we provide packing materials or packing services, you must still tell us about fragile, valuable, irreplaceable, or unusually heavy items so that suitable precautions can be taken.
Our liability for loss or damage to goods will be assessed in accordance with the evidence available and the circumstances of the incident. You must notify us of any visible damage or shortage as soon as reasonably practicable and, in any event, within a reasonable period after completion of the move. Hidden damage must be reported as soon as it is discovered. We may require photographs, inventories, receipts, or other supporting information before considering a claim. You must take reasonable steps to minimise any loss.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, our total liability arising out of any single booking will not exceed the amount paid or payable for the affected service, unless a different cap is required by law or expressly agreed in writing. We will not be liable for indirect or consequential losses, including loss of profit, business interruption, or loss of opportunity.
5. Customer Responsibilities
You must ensure that goods are packed appropriately unless packing forms part of the agreed service. Items should be secured so that they can withstand normal transport movement. You must remove or secure loose parts, empty fuel from prohibited equipment, disconnect appliances where necessary, and make sure that sensitive items are backed up or protected. You are also responsible for declaring anything that may require special handling, including antiques, artwork, electronics, pianos, appliances, or items with sentimental or high monetary value.
It is your duty to ensure that no illegal, dangerous, or prohibited items are handed to us for transport, including firearms, explosives, hazardous chemicals, contaminated waste, or any other material that cannot lawfully be moved without special authorisation. If such items are discovered, we may refuse to carry them, remove them from the load, or terminate the service immediately. You may remain liable for all costs arising from your failure to disclose restricted goods.
You must also secure any necessary permissions from landlords, building managers, neighbours, or local authorities where required. If your move involves communal areas, controlled parking, or restricted access, you should ensure the necessary arrangements are in place before the service begins. Failure to do so may result in delay charges or an aborted service fee. The customer remains responsible for the contents of the property and for ensuring that items intended for disposal are clearly separated from items to be retained.
6. Waste Regulations and Disposal
Where our services include removal of unwanted items, rubbish clearance, or disposal, all waste handling will be carried out in accordance with applicable UK waste legislation and duty of care requirements. We will use only authorised disposal, recycling, or transfer facilities as appropriate. The customer must tell us what waste is to be removed and must not include anything hazardous, unlawful, or contaminated unless we have expressly agreed in writing and have the relevant permissions and facilities.
We may ask you to sort waste into categories such as reusable items, recyclable materials, electrical equipment, general rubbish, and items for special disposal. If a load contains mixed materials, contaminated waste, or items requiring specialist treatment, extra charges may apply. Any incorrect declaration of waste type may result in refusal to collect, surcharge, or separate disposal fees. Where required, we may issue or retain records, transfer notes, or other documentation in line with waste duty of care obligations.
Once waste has been collected and lawfully transferred, it becomes the responsibility of the receiving facility or authorised contractor. However, if you have asked us to dispose of items on your behalf, you remain responsible for ensuring that you have the right to discard them and that no third-party rights are infringed. We will not knowingly remove waste that breaches environmental law or local regulations, and we reserve the right to cancel or amend any disposal service if compliance cannot be assured.
7. Storage, Abandoned Goods, and Disposal of Left Items
If goods are to be stored temporarily as part of the service, any storage arrangement must be confirmed separately and may be subject to additional terms, charges, insurance conditions, and access restrictions. We do not accept responsibility for unagreed storage. If items are left behind at the collection point or if delivery cannot be completed because the recipient is unavailable, we may place goods into temporary holding arrangements at your cost, or we may return them to the original address if reasonably practicable and if you agree to pay the extra charge.
If items remain uncollected or unclaimed after reasonable notice, we may treat them as abandoned where permitted by law. Before doing so, we will normally attempt to contact the relevant party and give a reasonable opportunity to arrange collection or payment. Any disposal or sale of abandoned goods will be handled in accordance with applicable law and with reasonable care. We may deduct our reasonable costs from any proceeds of sale where legally allowed.
If you ask us to dismantle, reassemble, or disconnect items, we will do so only where reasonably safe and within the scope of our service. We are not responsible for pre-existing faults, hidden weaknesses, or damage caused by items that are poorly maintained or incorrectly assembled. Any work involving electrical, gas, plumbing, or other regulated systems must be carried out only by appropriately qualified persons unless the task is purely mechanical and does not involve a regulated connection.
8. Governing Law and General Provisions
These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. If you are a consumer, you may also benefit from any legal rights that cannot be waived by contract. Nothing in these terms affects those statutory rights.
We may update or amend these terms from time to time to reflect changes in law, service structure, or operational requirements. The version in force at the time of booking will normally apply to that booking unless a later change is required by law. If any term is invalid or unenforceable, it will be interpreted in a way that best reflects its original intent, and the remaining terms will continue to apply. Failure by either party to enforce a right on one occasion does not waive that right on any other occasion.
These terms constitute the entire agreement between the parties regarding the service, unless replaced or supplemented by a written agreement signed by both parties. No person other than the customer and the company has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any part of these terms, unless expressly stated otherwise. The headings are for convenience only and do not affect interpretation. By proceeding with a booking for Removal Company Nottinghill, you acknowledge that the service is provided on these terms and that any special requests must be confirmed in writing.