Terms and Conditions

Notting Hill Removal Company Terms and Conditions

These Terms and Conditions apply to all removal and associated services provided by the removal company operating in and around Notting Hill and the wider London area. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, firm, company, or organisation requesting or receiving the services.

Company means the removal company providing the services.

Services means any removal, packing, storage, or associated service provided by the Company.

Goods means the items being moved, transported, packed, or stored by the Company on behalf of the Client.

Contract means the agreement between the Client and the Company incorporating these Terms and Conditions.

Scope of Services

The Company provides local and regional removal services, including household moves, office and business relocations, packing and unpacking, loading and unloading, and, where agreed, temporary storage and furniture disassembly or reassembly. The precise services to be provided will be set out in the quotation or booking confirmation issued by the Company.

The Company does not undertake any services not expressly detailed in the quotation or booking confirmation. Any additional services requested by the Client on the day of the move will be subject to availability, additional charges, and written or verbal agreement by an authorised representative of the Company.

Quotations and Estimates

All quotations are based on the information supplied by the Client regarding the property, access, volume of Goods, and any special requirements. The Company reserves the right to revise the quotation if the information provided by the Client is incorrect, incomplete, or changes prior to the Service date.

Unless otherwise stated, quotations are exclusive of tolls, parking charges, congestion charges, ferry charges, customs duties, or any third-party fees. Such additional costs will be payable by the Client as an extra charge.

All quotations are valid for a period specified in the quotation, after which the Company may revise or withdraw the quotation at its discretion.

Booking Process

A booking is made when the Client accepts the Companys quotation or offer, whether verbally, in writing, or via an online booking system, and the Company confirms the booking. The Contract becomes binding upon the Companys confirmation.

The Client must provide accurate details regarding the collection and delivery addresses, property type and floors, access restrictions, parking availability, the approximate volume and nature of the Goods, and any items requiring special handling. The Company will rely on this information to allocate suitable vehicles, staff, equipment, and time.

The Company may require a deposit to secure the booking. The amount of the deposit, and the deadline for payment, will be stated in the quotation or booking confirmation. If a deposit is requested and is not paid within the stated period, the Company reserves the right to cancel or refuse the booking.

The Client is responsible for checking all booking details carefully and promptly notifying the Company of any errors or required changes. Changes requested after booking may result in price adjustments or rescheduling, subject to availability.

Access, Parking, and Restrictions

The Client must ensure suitable access to the property for the Companys vehicles and staff. This includes arranging any necessary parking permits, ensuring space for loading and unloading, and informing the Company of any access restrictions such as narrow roads, low bridges, loading time limits, or building regulations.

Where suitable parking cannot be arranged or where there are delays caused by restricted access, the Company may charge waiting time or additional labour fees. The Company is not liable for any parking fines incurred where the Client has not arranged lawful parking, and such fines may be charged to the Client.

The Client must also inform the Company in advance of any lifts, stairs, or internal access constraints that may affect the move. Additional charges may apply for moves involving long carries, multiple flights of stairs, or other challenging access conditions.

Client Responsibilities

The Client is responsible for:

Ensuring that all Goods to be moved are properly packed, secured, and labelled unless packing services have been contracted with the Company.

Disconnecting, defrosting, and preparing appliances prior to the arrival of the removal team, unless otherwise agreed in writing.

Ensuring that all Goods loaded by the Company are intended for removal and that no items are left behind in error.

Removing or securing any fixtures, fittings, or items attached to walls, ceilings, or floors that the Client wishes to move, unless pre-arranged as part of the Services.

Complying with all health and safety instructions given by the Companys staff during the Service.

Prohibited and Restricted Items

The Company will not accept the following items for removal or storage unless specifically agreed in advance and in compliance with all applicable laws and safety requirements:

Hazardous materials, including but not limited to explosives, flammable liquids, gases, corrosive substances, or toxic chemicals.

Illegal items or substances of any kind.

Cash, securities, jewellery, watches, precious metals, or other high-value small items, unless specially declared and agreed in writing.

Perishable goods or items requiring regulated temperature control.

Animals, plants, or living organisms.

If any prohibited items are found among the Goods, the Company may refuse to move them, and the Client may be liable for any loss, damage, or legal consequences arising from their inclusion.

Payments and Charges

The Client agrees to pay the Company the charges set out in the accepted quotation or booking confirmation. Unless otherwise agreed, payment terms are as follows:

Any deposit specified must be paid by the date requested to secure the booking.

The balance of the charges is payable on or before completion of the Service, in the form specified by the Company.

Where the Service is charged on an hourly basis, the Client agrees to pay for all time reasonably spent by the Companys staff in providing the Service, including travel time, loading and unloading, and any waiting time caused by the Clients actions or omissions.

If payment is not made in full on the due date, the Company reserves the right to charge interest on the overdue amount at a reasonable commercial rate and to withhold delivery of Goods until payment is received.

For business Clients, the Company may issue invoices in accordance with agreed credit terms. Failure to pay invoices within the agreed timeframe may result in suspension of services and the accrual of interest and recovery costs.

Cancellations and Postponements

The Client may cancel or postpone the booking by giving notice to the Company. The following cancellation terms apply, unless otherwise stated in the quotation or confirmation:

If the Client cancels more than a specified number of working days before the scheduled Service date, any deposit paid may be refundable or transferable at the Companys discretion, subject to a reasonable administration charge.

If the Client cancels within a shorter period before the Service date, a cancellation fee may be charged as a percentage of the agreed quotation, to reflect the Companys lost opportunity and allocated resources.

If the Client cancels on the day of the Service or after the Companys crew and vehicles have been dispatched, the full quoted amount may be payable.

Postponements will be treated as cancellations unless the Company is able to accommodate the new date and time. Additional charges may apply if the new date results in increased costs.

The Company may cancel or postpone the Service in the event of circumstances beyond its reasonable control, including but not limited to severe weather, road closures, industrial action, vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will seek to reschedule the Service at the earliest convenient date, and its liability will be limited to any amounts paid for the Service that cannot reasonably be rescheduled.

Liability and Limitations

The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability for loss of or damage to Goods, property, or consequential losses is subject to the following limitations:

The Company is not liable for loss or damage arising from the Clients failure to pack items properly where the Company has not provided packing services.

The Company is not liable for damage to furniture or Goods where the Client has requested that items be moved against the advice of the Companys staff.

The Company is not liable for loss or damage caused by inherent defects, natural deterioration, or pre-existing damage in the Goods.

The Company is not liable for any indirect or consequential loss, including loss of profit, loss of revenue, loss of business, or loss of opportunity.

Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and, in any event, within a reasonable period after completion of the Service. The Client must provide evidence of the loss or damage, and the Company may inspect the affected items.

Where the Company is found liable, its liability will be limited to a reasonable cost of repair or replacement, taking into account the age, condition, and value of the Goods, and subject to any overall cap set out in the quotation or in a separate written agreement.

Insurance

The Company maintains appropriate insurance for its legal liabilities arising from the provision of removal services. This does not replace the Clients responsibility to ensure adequate insurance cover for their own Goods.

The Client is strongly advised to arrange suitable home contents or business insurance, including cover for removals, and to check policy terms and limits. The Company does not accept liability for any shortfall between the value of the Goods and any insurance claim settlement.

Waste, Recycling, and Environmental Regulations

Where the Company agrees to remove unwanted items or waste as part of the Service, such removal will be carried out in accordance with relevant waste and environmental regulations.

The Client must clearly identify which items are to be disposed of or recycled. Once removed for disposal, these items will not be retrievable.

The Company will not remove hazardous waste, including but not limited to asbestos, chemicals, clinical waste, or any items classified as controlled or hazardous without specific legal authorisation and prior written agreement.

Charges for waste removal and recycling will be quoted separately or included as a distinct line in the quotation. Additional charges may apply if the volume or nature of waste differs from the information provided by the Client.

Delays and Events Beyond Our Control

The Company will use reasonable endeavours to complete the Service within the time agreed, but time is not of the essence unless expressly stated in writing. The Company is not liable for delays caused by traffic, roadworks, accidents, adverse weather, breakdowns, or other events beyond its reasonable control.

If delays occur due to reasons beyond the Companys control, the Client may be charged for additional time, and the Companys liability for any resulting loss or inconvenience will be limited to a reasonable adjustment of charges, if applicable.

Complaints and Dispute Resolution

If the Client is dissatisfied with any aspect of the Service, they should notify the Company as soon as possible so that the issue can be investigated and, where appropriate, remedied.

The Company aims to handle complaints promptly and fairly. The Client should provide details of the complaint, including dates, locations, and any supporting evidence. The Company may request further information or inspection of any alleged damage.

Where disputes cannot be resolved directly, the parties may consider mediation or other forms of alternative dispute resolution before commencing legal proceedings.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.

General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.

The failure or delay of either party to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy.

The Contract is between the Client and the Company and is not intended to confer any rights on any third party. No person other than the parties to the Contract shall have any rights to enforce any of its terms.

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract. The Client is responsible for reviewing the current Terms and Conditions before confirming a booking.